Big Clients

Light

Challenge

Serving Medium and High Voltage customers allows personal contact with Account Managers, primarily via email and telephone.

Solution

Focusing on serving this audience was proposed the creation of the Virtual Agency of Large Customers, providing information and services on the Internet, providing greater satisfaction, efficiency and reduction in average service time. Light was looking for a hybrid supplier with e-commerce expertise that specializes in Innovation and Technology. With over 10 years of experience in web portal solutions, for example Low Voltage Virtual Agency, SYS Manager has been accredited to meet this demand.

Results

With the rollout of the Large Customer Virtual Agency, there was a reduction in on-site operating costs by account managers and customer service staff, using a new customer service channel with greater ease of access and agility without losing service quality.

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